Return and Exchange Policy
Welcome to sundries.cyscratia.net! All our products come with a 12-month warranty. You may return or exchange items free of charge within 30 days upon receipt, subject to valid reasons specified in this policy. Replacement products are covered by the same warranty terms. Please feel free to contact us if you have any questions.
How to Apply for Returns, Refunds or Exchanges
Step 1: Contact the customer service team of sundries.cyscratia.net (via Contact Us). State the reason for return or exchange, and provide required photos or videos for us to verify issues with your order.
Step 2: Our customer service team will conduct an investigation in accordance with this policy and offer you a solution.
Step 3: Once both parties agree on the solution, our team will send you return instructions. Do not send returned items to the sender address shown on your package.
Step 4: Send back the products if required. After our warehouse receives the returned goods, our team will process your refund or exchange. Refunds will be credited to your account within 2 to 14 business days, depending on your card issuer.
1. Eligibility for Free Returns
| Return Reason | Description |
|---|---|
| DOA (Dead on Arrival) | You may refuse delivery directly if the product is confirmed damaged upon arrival. |
| Incorrect Item Delivered | Provide clear photos of the product, SKU/PN number and all shipping labels on the package. |
| Item Not as Described | Submit photos to demonstrate the relevant issues. |
| Quality Defects | Provide photos or videos for verification. |
| Missing Parts | Provide photos or videos for verification. |
Note: Please contact us with supporting photos or videos for verification for all the above return cases. We will provide a proper solution once your application is approved.
For certain low-value orders, the system will automatically process full refunds without item return. After you submit the return request, the system will complete the review and send notifications automatically.
2. Cases Not Eligible for Free Returns
| Return Reason | Description |
|---|---|
| Late Delivery | We do not offer free returns if delivery delays are caused by factors beyond our control. |
| Unwanted / Unneeded / Dislike of the Product | - |
| Change of mind after receipt / Order operation errors / Price fluctuations | - |
| Failure to meet expectations / Excessive shipping fees / Finding better-priced alternatives | - |
| Missing user manual or non-standard manual | Contact us to obtain an electronic or video version of the manual. |
| User Operational Errors | Damage caused by improper use by users is not covered under warranty; including cases of wrong purchases. |
Note: The buyer shall bear all return shipping fees and restocking fees incurred for the above non-free return cases.
For all non-free return requests where we are not at fault: if the returned goods are not our products, or the items are damaged and cannot be resold, we reserve the right to deduct depreciation fees before refunding the remaining amount.
3. Refund Processing Time
| Payment Method | Refund Processing Period | Description |
|---|---|---|
| Credit Card | 3 - 15 business days after you receive the refund notification email (subject to your card issuer) | No additional service fees will be charged. |
| PayPal | Up to 48 hours after you receive the refund notification email | - |
Note: Please contact us or your card issuer promptly if you do not receive the refund within the specified period.
Disclaimer: yunxing reserves the final right to interpret this Return and Exchange Policy. Feel free to contact us for any inquiries.
Internal Guidelines (For FAQ & AI Customer Service Only, Not Public Release)
Further detailed rules for return and exchange operations:
- If a customer submits a return request before receiving the goods, the request will be handled in accordance with the non-quality related return rules. Shipping fees from the customer's address to our return warehouse will be deducted from the refund amount.
- If a customer applies for a return due to claimed quality issues after receiving the goods, while our company deems the request a voluntary return by the customer and requires the customer to cover return shipping fees, and a dispute arises, the case will be submitted to Stripe for arbitration.
- If a customer fails to send back the items within 15 days after we approve the return application, the customer will be deemed to have waived the return right.
- After the customer ships the returned items and submits shipping proof and tracking number: if we fail to receive the package, the refund will be put on hold. If the package is confirmed lost in transit after an additional 15 days, the customer will not be held liable, and the full agreed refund will be issued.
- If logistics records confirm our return warehouse has received the package, but the item cannot be found during inventory check, the customer will not be held liable, and the full agreed refund will be processed.
- If the customer returns ordered products without enclosed gifts, or the returned items are missing parts, we will refund based on the actual value of the received goods. If the returned items do not match the products in the order, we will reject the refund application and reserve the right to pursue legal action against fraudulent conduct.
- For orders containing multiple items eligible for free returns in one single shipment: if the customer returns the goods in separate shipments and incurs extra shipping costs, the extra fees will be deducted before the remaining amount is refunded.